About
Qualified IT Professional with 9.5+years of total experience including 5+ years of experience as a ServiceNow Developer and Administrator. Expertise in ITSM, Catalog Management, and Automation. Certified ServiceNow Administrator (CSA) with a strong track record of delivering high-quality solutions that enhance operational efficiency and improve user experience.
Skills & Expertise (9)
Work Experience
ServiceNow Admin and Developer
Wipro
Not specified-2021 - Not specified-2024
Developed and customized ServiceNow applications to enhance ITSM processes, focusing on Incident, Change, and Problem Management. Implemented Catalog Management solutions, creating user-friendly service catalogs and workflows that increased user satisfaction. Automated manual processes using ServiceNow Flow Designer, reducing process completion times. Collaborated with cross-functional teams to gather requirements and translate them into technical specifications. Designed and deployed ITSM solutions, ensuring adherence to ITIL best practices and organizational standards. Conducted system upgrades and patches, maintaining system integrity and minimizing downtime. Provided ongoing support and training to users, fostering a strong understanding of the ServiceNow platform. Provided technical support for IT service operations, handling incidents and requests in a timely manner. Assisted in the development of internal knowledge base articles and user documentation. Participated in the implementation of ITSM tools and processes, gaining foundational knowledge in service delivery.
ServiceNow Admin and Developer
Wipro
March-2021 - Present
Developed and customized ServiceNow applications to enhance ITSM processes, focusing on Incident, Change, and Problem Management. Implemented Catalog Management solutions, creating user-friendly service catalogs and workflows that increased user satisfaction. Automated manual processes using ServiceNow Flow Designer, reducing process completion times. Collaborated with cross-functional teams to gather requirements and translate them into technical specifications. Designed and deployed ITSM solutions, ensuring adherence to ITIL best practices and organizational standards. Conducted system upgrades and patches, maintaining system integrity and minimizing downtime. Provided ongoing support and training to users, fostering a strong understanding of the ServiceNow platform. Provided technical support for IT service operations, handling incidents and requests in a timely manner. Assisted in the development of internal knowledge base articles and user documentation. Participated in the implementation of ITSM tools and processes, gaining foundational knowledge in service delivery.
System Administrator
TCS
March-2021 - August-2024
Worked as a system admin For Account Governance Activities.
ServiceNow Admin and Developer
TCS
June-2015 - March-2021
Responsible for day to day management within the platform. Played an important role for Translation of the instance for 34 Countries; provided training, managed the Update Sets, Organized UAT and pushing it to the Production instance. Enhancements and Development in Incident Management and Service Catalog Management. Experience Developing ServiceNow applications from Business requirements and Technical design documents. Core competency areas include IT Service Management using ServiceNow Tool. Expertise on creation of workflows for Service Catalog items in ServiceNow. Functional knowledge and implementation experience of ITSM frameworks. Managed intake and requirements gathering for corporate wide ServiceNow instance. Good knowledge of CMDB. Understanding of IT service management (ITSM) and the ITIL business process. Maintain Service level agreement (SLA) and monitor an SLA Workflow. Created Knowledge articles to document the steps in creating the catalog item. Built ServiceNow forms from scratch along with advance customizations. Created countless Business Rules using the GlideRecord operations. Created Catalog client scripts and UI policies to make client side changes. Working with client and functional requirements within ServiceNow. Facilitating country roll out of new applications and modules. Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports. Assist in the definition of business requirements and provide definitions and updates of system design documentation. ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports. Created new Business Rules/Script Includes/Client catalog script/Client Script. Written Script Includes and invoked them in business rules and client scripts. Created data sources and loaded the Service-Now tables with different data formats. Created transform maps both automatic field mapping and scripting. Designed and implemented new functionality using UI Policies and Data Policy. Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs. Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's. Worked on creating users, roles, groups and load the data to service-now objects using import sets on daily, weekly, monthly and on request basis. Responsible for creating homepages including basic reporting. Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps. Created many standard workflows which are being re-used and propagated. Involved in production support for all the ServiceNow related issues.
ServiceNow Admin and Developer
TCS
January-2015 - February-2021
Responsible for day to day management within the platform. Played an important role for Translation of the instance for 34 Countries ; provided training , managed the Update Sets, Organized UAT and pushing it to the Production instance. Enhancements and Development in Incident Management and Service Catalog Management. Experience Developing ServiceNow applications from Business requirements and Technical design documents. Core competency areas include IT Service Management using ServiceNow Tool. Expertise on creation of workflows for Service Catalog items in ServiceNow. Functional knowledge and implementation experience of ITSM frameworks. Managed intake and requirements gathering for corporate wide ServiceNow instance. Good knowledge of CMDB. Understanding of IT service management (ITSM) and the ITIL business process. Maintain Service level agreement (SLA) and monitor an SLA Workflow. Created Knowledge articles to document the steps in creating the catalog item. Built ServiceNow forms from scratch along with advance customizations. Created countless Business Rules using the GlideRecord operations. Created Catalog client scripts and UI policies to make client side changes. Working with client and functional requirements within Service Now. Facilitating country roll out of new applications and modules. Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports. Assist in the definition of business requirements and provide definitions and updates of system design documentation. ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports. Created new Business Rules/Script Includes/Client catalog script/Client Script. Written Script Includes and invoked them in business rules and client scripts. Created data sources and loaded the Service-Now tables with different data formats. Created transform maps both automatic field mapping and scripting. Designed and implemented new functionality using UI Policies and Data Policy. Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs. Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's. Worked on creating users, roles, groups and load the data to service-now objects using import sets on daily, weekly, monthly and on request basis. Responsible for creating homepages including basic reporting. Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps. Created many standard workflows which are being re-used and propagated. Involved in production support for all the ServiceNow related issues.
ServiceNow Admin and Developer
TCS
January-2015 - March-2021
Responsible for day to day management within the platform. Played an important role for Translation of the instance for 34 Countries; provided training, managed the Update Sets, Organized UAT and pushing it to the Production instance. Enhancements and Development in Incident Management and Service Catalog Management. Experience Developing ServiceNow applications from Business requirements and Technical design documents. Core competency areas include IT Service Management using ServiceNow Tool. Expertise on creation of workflows for Service Catalog items in ServiceNow. Functional knowledge and implementation experience of ITSM frameworks. Managed intake and requirements gathering for corporate wide ServiceNow instance. Good knowledge of CMDB. Understanding of IT service management (ITSM) and the ITIL business process. Maintain Service level agreement (SLA) and monitor an SLA Workflow. Created Knowledge articles to document the steps in creating the catalog item. Built ServiceNow forms from scratch along with advance customizations. Created countless Business Rules using the GlideRecord operations. Created Catalog client scripts and UI policies to make client side changes. Working with client and functional requirements within Service Now. Facilitating country roll out of new applications and modules. Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports. Assist in the definition of business requirements and provide definitions and updates of system design documentation. ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports. Created new Business Rules/Script Includes/Client catalog script/Client Script. Written Script Includes and invoked them in business rules and client scripts. Created data sources and loaded the Service-Now tables with different data formats Created transform maps both automatic field mapping and scripting. Designed and implemented new functionality using UI Policies and Data Policy. Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs. Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's. Worked on creating users, roles, groups and load the data to service-now objects using import sets on daily, weekly, monthly and on request basis. Responsible for creating homepages including basic reporting. Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps. Created many standard workflows which are being re-used and propagated. Involved in production support for all the ServiceNow related issues.
ServiceNow Admin and Developer
Wipro
August-2021 - Present
Developed and customized ServiceNow applications to enhance ITSM processes, focusing on Incident, Change, and Problem Management. Implemented Catalog Management solutions, creating user-friendly service catalogs and workflows that increased user satisfaction. Automated manual processes using ServiceNow Flow Designer, reducing process completion times. Collaborated with cross-functional teams to gather requirements and translate them into technical specifications. Designed and deployed ITSM solutions, ensuring adherence to ITIL best practices and organizational standards. Conducted system upgrades and patches, maintaining system integrity and minimizing downtime. Provided ongoing support and training to users, fostering a strong understanding of the ServiceNow platform. Provided technical support for IT service operations, handling incidents and requests in a timely manner. Assisted in the development of internal knowledge base articles and user documentation. Participated in the implementation of ITSM tools and processes, gaining foundational knowledge in service delivery.
Sr. UI/UX Developer
Bizoforce Inc.
9-2017 - Present
UI Design at Bizoforce Inc. a Innovation Platform for Enterprises and Technology companies. Provide design compositions and programming solutions to build sophisticated and easy to use web sites and applications for clients. Evangelize web standards and code optimization to increase speed and ease of use throughout sites and applications built.
SDE Intern
Jio Platforms Limited (JPL)
8-2025 - 10-2025
Developed and optimized backend systems supporting scalable applications, improving performance and reliability for 10K+ daily solutions processed. Implemented server-side logic and REST APIs for seamless data exchange between front-end and backend, reducing API response time by 15%. Collaborated with cross-functional teams to integrate backend services with front-end and third-party platforms, ensuring seamless interoperability.
SDE Intern
Jio Platforms Limited
8-2025 - 10-2025
Developed and optimized backend systems supporting scalable applications, improving performance and reliability for 10K+ daily solutions processed. Implemented server-side logic and REST APIs for seamless data exchange between front-end and backend, reducing API response time by 15%. Collaborated with cross-functional teams to integrate backend services with front-end and third-party platforms, ensuring seamless interoperability.
SDE Intern
Jio Platforms Limited (JPL)
8-2025 - 10-2025
Developed and optimized backend systems supporting scalable applications, improving performance and reliability for 10K+ daily solutions processed. Implemented server-side logic and REST APIs for seamless data exchange between front-end and backend, reducing API response time by 15%. Collaborated with cross-functional teams to integrate backend services with front-end and third-party platforms, ensuring seamless interoperability.
SDE Intern
Jio Platforms Limited (JPL)
8-2025 - 10-2025
Developed and optimized backend systems supporting scalable applications, improving performance and reliability for 10K+ daily solutions processed. Implemented server-side logic and REST APIs for seamless data exchange between front-end and backend, reducing API response time by 15%. Collaborated with cross-functional teams to integrate backend services with front-end and third-party platforms, ensuring seamless interoperability.
SDE Intern
Jio Platforms Limited
8-2025 - 10-2025
Developed and optimized backend systems supporting scalable applications, improving performance and reliability for 10K+ daily solutions processed. Implemented server-side logic and REST APIs for seamless data exchange between front-end and backend, reducing API response time by 15%. Collaborated with cross-functional teams to integrate backend services with front-end and third-party platforms, ensuring seamless interoperability.
SDE Intern
Jio Platforms Limited (JPL)
8-2025 - 10-2025
Developed and optimized backend systems supporting scalable applications, improving performance and reliability for 10K+ daily solutions processed. Implemented server-side logic and REST APIs for seamless data exchange between front-end and backend, reducing API response time by 15%. Collaborated with cross-functional teams to integrate backend services with front-end and third-party platforms, ensuring seamless interoperability.
SDE Intern
Jio Platforms Limited (JPL)
8-2025 - 10-2025
Developed and optimized backend systems supporting scalable applications, improving performance and reliability for 10K+ daily solutions processed. Implemented server-side logic and REST APIs for seamless data exchange between front-end and backend, reducing API response time by 15%. Collaborated with cross-functional teams to integrate backend services with front-end and third-party platforms, ensuring seamless interoperability.
SDE Intern
Jio Platforms Limited (JPL)
8-2025 - 10-2025
Developed and optimized backend systems supporting scalable applications, improving performance and reliability for 10K+ daily solutions processed. Implemented server-side logic and REST APIs for seamless data exchange between front-end and backend, reducing API response time by 15%. Collaborated with cross-functional teams to integrate backend services with front-end and third-party platforms, ensuring seamless interoperability.
SDE Intern
Jio Platforms Limited (JPL)
8-2025 - 10-2025
Developed and optimized backend systems supporting scalable applications, improving performance and reliability for 10K+ daily solutions processed. Implemented server-side logic and REST APIs for seamless data exchange between front-end and backend, reducing API response time by 15%. Collaborated with cross-functional teams to integrate backend services with front-end and third-party platforms, ensuring seamless interoperability.
SDE Intern
Jio Platforms Limited (JPL)
8-2025 - 10-2025
Developed and optimized backend systems supporting scalable applications, improving performance and reliability for 10K+ daily solutions processed. Implemented server-side logic and REST APIs for seamless data exchange between front-end and backend, reducing API response time by 15%. Collaborated with cross-functional teams to integrate backend services with front-end and third-party platforms, ensuring seamless interoperability.
Developer
Abc
4-2020 - Present
Test
Regional Lead(Analytics)
(company name)
4-2017 - Present
Analyzing complex data sets across retail assets to drive strategic growth and ensure adherence to workflows and turnaround time (TAT) requirements. Leading and supervising a team of over 50 associates, both internal and external, to optimize top-line profitability and operational effectiveness. Proposing, formulating, and overseeing data-driven projects aimed at advancing business objectives. Interpreting data insights and presenting findings in a concise, organized manner; cultivating strong relationships with stakeholders and providing guidance as needed. Creating and managing dashboards and data visualizations for executive-level reporting and decision-making support.
IT Assistant
NMB Bank PVT LTD
3-2025 - Present
Providing technical support, troubleshooting hardware and software issues, ensuring seamless IT operations, maintaining systems, managing user accounts, resolving network problems.
SandeepK
Bizoforce
3-1994 - 11-2023
Software Developer 3
test
test company
2024-03-05 - 2025-03-05
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test
test company
2024-03-05 - 2025-03-05
test
System Administrator
TCS
2021-April - 2024-June
Worked as a system admin for Account Governance Activities.
ServiceNow Admin and Developer
Wipro
2021-2021 - 2024-2024
Developed and customized ServiceNow applications to enhance ITSM processes, focusing on Incident, Change, and Problem Management. Implemented Catalog Management solutions, creating user-friendly service catalogs and workflows that increased user satisfaction. Automated manual processes using ServiceNow Flow Designer, reducing process completion times. Collaborated with cross-functional teams to gather requirements and translate them into technical specifications. Designed and deployed ITSM solutions, ensuring adherence to ITIL best practices and organizational standards. Conducted system upgrades and patches, maintaining system integrity and minimizing downtime. Provided ongoing support and training to users, fostering a strong understanding of the ServiceNow platform. Provided technical support for IT service operations, handling incidents and requests in a timely manner. Assisted in the development of internal knowledge base articles and user documentation. Participated in the implementation of ITSM tools and processes, gaining foundational knowledge in service delivery.
ServiceNow Admin and Developer
Wipro
2021-2021 - 2024-2024
Developed and customized ServiceNow applications to enhance ITSM processes, focusing on Incident, Change, and Problem Management. Implemented Catalog Management solutions, creating user-friendly service catalogs and workflows that increased user satisfaction. Automated manual processes using ServiceNow Flow Designer, reducing process completion times. Collaborated with cross-functional teams to gather requirements and translate them into technical specifications. Designed and deployed ITSM solutions, ensuring adherence to ITIL best practices and organizational standards. Conducted system upgrades and patches, maintaining system integrity and minimizing downtime. Provided ongoing support and training to users, fostering a strong understanding of the ServiceNow platform. Provided technical support for IT service operations, handling incidents and requests in a timely manner. Assisted in the development of internal knowledge base articles and user documentation. Participated in the implementation of ITSM tools and processes, gaining foundational knowledge in service delivery.
System Administrator
TCS
2021-2021 - 2024-2024
Worked as a system admin for Account Governance Activities.
ServiceNow Admin and Developer
TCS
2015-2015 - 2021-2021
Responsible for day to day management within the platform. Played an important role for Translation of the instance for 34 Countries; provided training, managed the Update Sets, Organized UAT and pushing it to the Production instance. Enhancements and Development in Incident Management and Service Catalog Management. Experience Developing ServiceNow applications from Business requirements and Technical design documents. Core competency areas include IT Service Management using ServiceNow Tool. Expertise on creation of workflows for Service Catalog items in ServiceNow. Functional knowledge and implementation experience of ITSM frameworks. Managed intake and requirements gathering for corporate wide ServiceNow instance. Good knowledge of CMDB. Understanding of IT service management (ITSM) and the ITIL business process. Maintain Service level agreement (SLA) and monitor an SLA Workflow. Created Knowledge articles to document the steps in creating the catalog item. Built ServiceNow forms from scratch along with advance customizations. Created countless Business Rules using the GlideRecord operations. Created Catalog client scripts and UI policies to make client side changes. Working with client and functional requirements within Service Now. Facilitating country roll out of new applications and modules. Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports. Assist in the definition of business requirements and provide definitions and updates of system design documentation. ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports. Created new Business Rules/Script Includes/Client catalog script/Client Script. Written Script Includes and invoked them in business rules and client scripts. Created data sources and loaded the Service-Now tables with different data formats. Created transform maps both automatic field mapping and scripting. Designed and implemented new functionality using UI Policies and Data Policy. Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs. Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's. Worked on creating users, roles, groups and load the data to service-now objects using import sets on daily, weekly, monthly and on request basis. Responsible for creating homepages including basic reporting. Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps. Created many standard workflows which are being re-used and propagated. Involved in production support for all the ServiceNow related issues.
ServiceNow Admin and Developer
TCS
2015-2015 - 2021-2021
Responsible for day to day management within the platform. Played an important role for Translation of the instance for 34 Countries ; provided training, managed the Update Sets, Organized UAT and pushing it to the Production instance. Enhancements and Development in Incident Management and Service Catalog Management. Experience Developing ServiceNow applications from Business requirements and Technical design documents.
ServiceNow Admin and Developer
TCS
2015-2015 - 2021-2021
Responsible for day to day management within the platform. Played an important role for translation of the instance for 34 countries, provided training, managed the Update Sets, organized UAT and pushing it to the Production instance. Enhancements and development in Incident Management and Service Catalog Management. Experience developing ServiceNow applications from business requirements and technical design documents. Core competency areas include IT Service Management using ServiceNow Tool. Expertise in creation of workflows for Service Catalog items in ServiceNow. Functional knowledge and implementation experience of ITSM frameworks.
Software Developer
Gs Lab
1-2021 - Present
Created multiple modules end-to-end, enhancing the overall functionality of web applications. Received a 'Pat on the Back' award from the manager for exceptional performance and contributions. Handled the UAT deployment process, ensuring smooth transitions and minimal downtime. Fixed a critical production bug that had been pending for 4 years, significantly improving system reliability. Played a major role in bug fixes, reducing the number of critical issues by 30%. Took interviews for frontend developers, helping to build a skilled and cohesive team. Mentored junior developers, providing guidance and support to improve their coding skills and knowledge.
WhatsApp Status Downloader
Personal Project
1-2021 - 2-2021
Developed a mobile application to save and download WhatsApp statuses.
SDE
Test
1-1992 - Present
Software Developer
SDE
Test
1-1992 - Present
Software Developer
Software Developer
ABC Company
-1-2024 - Present
Developed and maintained software solutions using Java and C++ for clients in various industries. Collaborated with a team of developers to design and implement new features.
Python Django Developer
Techonet Digital
-1-2023 - 06-2023
Implemented Python development techniques and spearheaded cross-functional teams to deploy innovative strategies, leading to a reduction in project timeline.
Mobile App Developer
Freelance
-1-2022 - Present
Developing mobile applications using Flutter and Java for various clients
Education
Bachelor of Science
N/A - N/A · India
Bachelor of Science
Calcutta University - Graduation done on Computer Science from Bethune College (71.25%) · India
PGP in Data Science
2024 - 2024 · India
BSc Hons Computer Systems Engineering
2019 - 2024 · Nepal
BATCHELOR OF TECHNOLOGY-CSE
2018 - 2022 · India
Bachelor of Science
2009 - 2012 · India
Bachelor of Science
2008 - 2011 · India
B.A
2001 - 2004 · India
BCA
2000 - 2003 · India
MCA
1991 - 1990 · Albania
Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow · N/A
Certified ServiceNow Administrator with a strong track record of delivering high-quality solutions that enhance operational efficiency and improve user experience.
ServiceNow Certified System Administrator (CSA)
ServiceNow · N/A
Certified ServiceNow Administrator with a strong understanding of the ServiceNow platform and ITIL best practices.
ServiceNow Certified System Administrator (CSA)
ServiceNow · 2015
Certified ServiceNow Administrator with a strong understanding of the ServiceNow platform and its modules.
ServiceNow Certified System Administrator (CSA)
ServiceNow · 2015
Certified ServiceNow Administrator with knowledge and skills to configure and administer the ServiceNow platform. Able to perform core configuration tasks, manage data with tables, and set up workflows and business rules.
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Profile Score Breakdown
Profile Overview
Availability Details
Current Company
bizoforce
Notice Period / Can Join
Within 2 weeks
Visa Status
No Visa
Relocation
Open to Relocation
Available Schedule
Friday
00:00 - 03:00
